Returns & Refunds Policy
RETURNS
If you are not entirely satisfied with your online purchase or need to exchange it for a different item please email us at info@margot-fox.com with your order number, name and address, the reason for return, and whether you require an exchange or a refund. We will then advise you on how to proceed.
All authorised Return Requests must be returned to us within 30 days of delivery in order to be eligible for a refund or an exchange and customers will be responsible for the cost of return delivery.
Items returned to us must be in a brand new condition with all the original packaging intact in order to qualify for a refund or an exchange and unauthorised returns/exchanges may be returned to the sender. Returns received outside the above time frames are accepted at the discretion of Margot Fox.
Kindly be advised that, as a result of health-related concerns, earrings are non-refundable and non-exchangeable.
Made to Order and Bespoke items are non-returnable and non-refundable.
Authorised returns must be sent to the address below:
Margot Fox
PO Box 79113
LONDON, UK
SW15 9LA
PO Box 79113
LONDON, UK
SW15 9LA
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that earrings, made to order and bespoke items are non returnable.
REFUNDS
Refunds for items will be processed within 15 days of the date of cancellation notice or date the return arrives back to us. The cost of any undamaged and unworn products, correctly returned will be credited to the original purchaser's credit card. Please remember it can take some time for your bank or credit card company to process and post the refund too.
International customs duties and sales taxes are non-refundable.
Please note that made to order and bespoke items are non refundable if the order is not cancelled within 2 working days after the order was placed. After the two-day period has passed, the product enters the manufacturing process and can no longer be cancelled and refunded.
CANCELLATIONS
Orders for items in stock, placed by 2pm (London GMT) from Monday-Friday (GMT London) are dispatched on the same day. Please contact us same day before 2pm if you've changed your mind and we will proceed with the refunding/cancelation process.
Order for items in stock, placed after 2pm (London GMT) or weekends are dispatched the next working day. Please contact us immediately and we will proceed with the refunding/cancelation process.
Made to Order & Bespoke items - please note that we require you to notify us within two working days of any changes to your order or if you wish to cancel it and request a refund. After this two-day window, we will commence manufacturing your made to order or bespoke item, and cancellation, refund or changes to the product or order will no longer be possible. Customers are responsible for informing us of any changes to their made to order and bespoke item and ensuring that they place the order for the correct size and product specification . Our company takes no responsibility for any omissions or errors made by the customer.